To place an order, simply browse our collection, select the items you wish to purchase, and add them to your cart. When you're ready, proceed to checkout where you'll enter your shipping information and payment details. You'll receive an order confirmation email once your purchase is complete.

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All payments are processed securely through encrypted channels to ensure your information is protected.

Standard shipping typically takes 5-7 business days within the continental US. For international orders, delivery times vary by location but generally range from 10-21 business days. Expedited shipping options are available at checkout for faster delivery.

Yes, we ship to over 50 countries worldwide. International shipping costs and delivery times vary by destination. Please note that customers are responsible for any customs duties, taxes, or import fees that may apply in their country.

Yes, all KeyXpert products are authentically handmade by skilled artisans. We work directly with craftspeople from around the world who use traditional techniques passed down through generations. Each piece is unique and carries the mark of its maker.

Care instructions vary by material. Generally, we recommend storing items in a dry place away from direct sunlight. For leather goods, use a quality leather conditioner periodically. For wooden items, avoid prolonged exposure to moisture. Specific care instructions are included with each product.

We offer a 30-day return policy for unused items in their original packaging. To initiate a return, please contact our customer service team with your order number. Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.

If your item arrives damaged, please contact us within 7 days of delivery with photos of the damaged product and packaging. We will arrange for a replacement or refund at no additional cost to you. Your satisfaction is our priority.

Yes, we welcome custom orders! Please contact our customer service team with details about your request. Custom orders typically take 4-6 weeks to complete, depending on complexity and artisan availability. A 50% deposit is required to begin work on custom pieces.

Yes, we offer wholesale pricing for retailers and businesses. To qualify for wholesale pricing, you must have a valid business license and meet minimum order requirements. Please contact our wholesale department for more information and to request a wholesale catalog.